MCM Telecom solves the needs of the Mexican telecommunications market with an unwavering leadership approach that embraces customer-centric strategies and showcases the adoption of emerging technology
SAN ANTONIO, TX - 04 de enero de 2024 - Frost & Sullivan has recognized MCM Telecom with the 2023 Company of the Year Award, for its innovation and leadership in the telecommunications market, in line with global hyperconnectivity trends. MCM Telecom is a leading Mexican telecommunications solutions provider with 27 years of experience serving the unified communication services space, online collaboration, omnichannel customer service and multi-cloud connectivity for different market segments in multiple regions.
The company develops tailored solutions with superior capabilities powered by artificial intelligence (AI) and cutting-edge technologies for various industries, including pharmaceuticals, financial services, retail, manufacturing, hospitality, transportation, high-tech, and professional services, among others. MCM Telecom focuses on turning Mexico into a sophisticated digital hub, improving the customer experience and increasing productivity with highly reliable services, such as dedicated high-performance, secure and quality access to the various business applications, state-of-the-art fiber optic networks, cloud firewalls and access to multiple clouds and data centers through reduced latency connectivity strategies, High Bandwidth and High Availability With a highly reliable service offering, including access to state-of-the-art fiber optic networks and cloud firewalls, MCM Telecom drives not only multi-cloud connectivity, but also security and efficiency in the market segments it serves.
The company has enjoyed considerable momentum with its flagship solution, Symphony. It should be noted that, depending on the context, we refer to Symphony as 'Symphony UCaaS' or 'Symphony CCaaS', underlining its flexibility in different areas of business communication. Symphony is a private cloud-based unified communications, messaging, omnichannel collaboration, and meeting platform that easily integrates with more than 300 enterprise collaboration solutions and more than 1,000 applications, including Microsoft Teams, Google Workspace, Zoom, Hubspot, Salesforce, Zendesk, and Service Now, among others. as you can effectively minimize day-to-day friction, optimize your agents' productivity, and support hybrid work environments.
"MCM Telecom stands out in the collaboration services market for creating a mature platform that enables seamless integrations with the most popular applications, such as Microsoft Teams, Zoom, Google Workspace, Webex, Zoho, and Salesforce, among others. The company is constantly evolving Symphony to keep up with new capabilities based on specific customer needs and leverage emerging technologies such as AI, the Internet of Things and Big Data," said Valentina Barcia, Best Practices Research Analyst at Frost & Sullivan.
Julio Palacios, Chief innovation and alliances officer at MCM Telecom, thanked F&S for the award and said that: "We are very proud to have obtained the recognition as the company of the year 2023 in our sector, by Frost & Sullivan. Through MCM Telecom's corporate philosophy of innovation and co-creation of customer-centric solutions, we meet their needs within the framework of an ever-changing industry of unified communication services, online collaboration and omnichannel messaging with increasing demands in terms of personalized services with quality and security. In this sense, and thanks to the continuous effort of all the company's collaborators, we offer dedicated support 24 hours a day, 7 days a week, thereby helping customers to increase productivity and competitiveness by constantly adding new technological capabilities and ensuring the constant/permanent (refer to the constant availability of services for the operations of companies) adequate operations of the services based in the MCM Telecom cloud."
In addition, MCM Telecom proactively monitors and alerts customers of any service vulnerabilities before the issue impacts their operations. This attention to the business success of its customers generates a close and trusting relationship.
"With its customer-centric corporate philosophy, MCM Telecom operates under the core principle that its success depends on customer satisfaction. This philosophy permeates the company's daily practices. Their dedicated customer success team offers 24/7 support and helps customers increase their productivity and competitiveness by adding new capabilities and secure communications," said Sebastian Menutti, industry director at Frost & Sullivan.
Each year, Frost & Sullivan awards the Company of the Year Award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognises a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
The Frost & Sullivan Best Practices Awards recognize companies in several regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technology innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry. In addition to this recognition, the success and satisfaction of our customers, thanks to solutions such as Symphony UCaaS & CCaaS, underscore our commitment to excellence and innovation.
About Frost & Sullivan
For six decades, Frost & Sullivan has been recognized globally for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies for action, resulting in a continuous stream of growth opportunities to drive future success.
Contact:
Lindsey Whitaker
Phone: +1 (210) 477-8457
E: lindsey.whitaker@frost.com
About MCM Telecom
MCM Telecom has positioned itself as an expert in UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service), with an offering that includes everything from automated management of advanced software-based connectivity to direct links with more than 40 cloud platforms. The company owns Tier-3 Data Centers and more than 500 locations for edge data center services, along with state-of-the-art security solutions suitable for cloud-native, hybrid and multicloud strategies.
Throughout its more than 27 years of history, MCM Telecom has focused on developing solutions aimed at driving revenue growth, improving the customer experience and streamlining business operations. Their team of highly trained professionals, backed by state-of-the-art technological infrastructure and an extensive fiber optic network, is dedicated to providing exceptional service. In addition, MCM Telecom adopts a vertical-specialized innovation approach, working in co-creation with customers and thought leaders to tailor and fine-tune its solutions to the specific needs of each industry.
The company's goal is to deliver solutions that not only meet expectations, but also contribute significantly to the success of its customers. The recognition obtained in the market is a testament to its commitment and serves as motivation for MCM Telecom to continue working with passion, remaining at the forefront of the telecommunications and information technology sector.
Contacto RP DE MCM TELECOM
Walter Heckel: wheckel@abestudiodecomunicacion.com.mx
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